Returns Policy

Delivery Information

COVID-19 UPDATE

We are dispatching all our orders the same or next working day, delivery details are as follows;

UK MAINLAND & NORTHERN IRELAND

STANDARD DELIVERY ORDERS

Standard Orders are FREE for P&P. Shipped via Royal Mail ‘Tracked’ service (please allow up to 5 working days for delivery from the date your order is received – which is the day after your order is placed) & no signature is required.

Parcels can be left with a neighbour or in a safe place if specifically instructed on the order but please note that by selecting this option you take responsibility for the parcel should it go missing following delivery

ROYAL MAIL 1ST CLASS ORDERS

Royal Mail 1st class are £4.99 for P&P. Orders placed before 2 pm will be delivered the NEXT WORKING day. However, this is not guaranteed in certain areas. [Please note orders placed on a Friday before 2 pm will not be delivered until Monday].

Deliveries to remote locations (including highland or island addresses) can take up to 3 days longer. You can still choose to have your order delivered using our 1st Class service.

UK MAINLAND ONLY

APC OVERNIGHT SERVICE

Guaranteed NEXT WORKING Day Delivery service with APC overnight is £12.99. This is a tracked delivery service with a designated time slot so that you know when to expect delivery. We recommend this service for urgent enquiries and especially if your stove is your only source of heating. Order before 3pm for next working day delivery. APC overnight do not deliver on Weekends or bank holidays. If you place the order on a weekend or bank holiday it will be dispatched the next working day.